MindTouch Launches Social Publishing and Behavior Analytics for Top Desktop Authoring Tools

San Diego, California (PRWEB) September 29, 2011

MindTouch, the provider of exceptional product help experiences, today announced support for popular desktop authoring tools including Adobe FrameMaker, Adobe RoboHelp, XMetal, Microsoft Word and MadCap Flare as well as several other popular editing tools that produce compiled HTML help (CHM) files.

In just a few clicks, content authors can publish to MindTouch from their existing tools. Hierarchies, cross-link references, image and page formats are maintained. Content is automatically and dynamically organized by tags and the site hierarchy. All content is indexed by a powerful search tool. Moreover, end user behavior can be analyzed to inform content, support and product strategy.

Product managers value MindTouch because it enables them to create great user experiences, improve user adoption, and better understand how their users utilize their product in real-world situations. For product managers, MindTouch is the ultimate contextual help system that allows them to fix documents in real time, run sophisticated analytics, and dynamically organize content without tedious manual work.

Support teams are able to effectively target and address support hot spots in record time with support ticketing integration. With Behavior and Curation Analytics, technical writers and content strategists now know precisely where and how to improve content.

"Content becomes exponentially more valuable when authors are able to understand users' behavior and receive end users' feedback" said Robert J. Glushko, School of Information, University of California, Berkeley. "Analytics and feedback provide authors with the knowledge they need to deliver users with fresh, relevant information, organized in ways that help them find the information they need quickly."

About MindTouch

An open-source collaboration leader since 2005, MindTouch provides the world?s most respected social knowledge base, with a focus on product help, support, and technical documentation.

Great companies like Oracle, Cisco, Intuit, Paypal, Autodesk, Hewlett-Packard, Mozilla, HTC, Viacom, Panasonic and EMC rely on MindTouch commercial products.

Learn more at http://www.mindtouch.com

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Related Word Search Maker Press Releases

24 Hour Company Conducts Proposal Graphics and Desktop Publishing Training at Three Upcoming APMP Events

Falls Church, VA (PRWEB) March 31, 2010

Mike Parkinson, partner and senior graphic designer at 24 Hour Company and APMP Fellow, will present "Proposal Pictionary: How to Turn Your Words into Billion Dollar Graphics" on April 19, 2010 at APMP-NCA's Proposal Basics Boot Camp at the Fairview Park Marriott in Falls Church, Virginia. Proposal Basics Boot Camp, a full-day program, is designed for beginning and "rusty" proposal practitioners. Mike's session will give you the know-how to turn complex ideas into graphics that quickly and clearly communicate the benefits of your solution, giving you a winning edge in the competitive procurement marketplace. Register for Boot Camp at http://www.apmpnca.org/announcements/boot_camp/.

24 Hour Company will be conducting two sessions at APMP's International Conference, June 1-4, 2010, in Orlando. Colleen Jolly, APM.APMP, 24 Hour Company partner and senior graphic designer, will present the "Top 10 Tips for Creating Great Documents." Find out how to set up functional and aesthetically appealing Word documents (2003 or 2007) and to work efficiently with multiple team members using the MS Office Suite. Mike and Colleen will team up at the conference to present "It's Not Easy Being Green, But It Can Be for Proposal Production!" Find out about those tricky initials like SBI and FSC, and what steps you can take to update your processes to improve your bottom line while being environmentally friendly.

Register for the annual conference at http://www.apmp.org/siteSpecific/conference/conferences.aspx.

And on July 21, 2010, 24 Hour Company will present, "Desktop Publishing Tips and Tricks," at APMP-NCA's Roundtable Dinner Meeting at the Fairview Park Marriott in Falls Church, Virginia. Find out how to use desktop publishing applications to format your proposal and give it a winning look, while complying with all the requirements of the RFP. Look for the July Roundtable online registration coming up at http://www.apmpnca.org.

24 Hour Company also offers proposal graphics and desktop publishing training for your team at your office. Our most popular in-depth programs are now offered in half, one, and two-day formats. Bring your entire proposal team up to speed with in-depth programs customized to the needs and time constraints of your staff. "Maximize Your Desktop Publishing Skills" and "Turn Your Ideas into Compelling Proposal Graphics" are booking now. Check out 24 Hour Company's introductory and in-depth programs at http://www.24hrco.com/free, and ask about a presentation for your proposal team at your office.????

24 Hour Company, Inc., a Falls Church, VA firm started in 1992, specializes in the highest quality bid-winning proposal graphics and desktop publishing, 24/7 deadline-driven service, and headache-free project management. Sign up for our free proposal manager's e-zine at http://www.24hrco.com/ezine; and find out how our services save you money at http://www.24hrco.com/24HC_TCO.pdf; or call 703-533-7209.

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