Ameritas Group Enhances Secure Member Website

Lincoln, Neb. (PRWEB) December 16, 2011

Ameritas Group, a division of Ameritas Life Insurance Corp., improved its online dental benefit and claims information and enhanced its secure member site to offer a better web experience.

Improved Dental Claims Information

During development, Ameritas worked with internal and external experts to review current claims information and to find areas for improvement, which included applying behavioral science to enhance the way details are provided. Focus groups with policyholders and network dentists were held to gather feedback on how to help members better understand their dental benefits and claims information.

As a result, a ?Remaining Benefits? link was enhanced to provide benefit details, such as coinsurance, deductible and maximum, and up-to-date information on remaining benefits. Ameritas Group developed a more robust claims search function, providing minimal claims processing information at a glance or allowing members to dig deeper for more details.

A new section, ?Action Taken on this Claim,? was added to give a snapshot of how a dental claim was processed. Information includes what the dentist charged and what the member owes on the claim, if anything. Claims processed in April 2011 or later will include the ?Action Taken on this Claim? details.

Additionally, an improved and more detailed version of the online Explanation of Benefits (EOB), called ?How Your Claim Was Calculated,? is expected to be available soon.

Easier Web Site Navigation

The new secure member web site design improves navigation and makes the site easier to use. Behind the scenes, users experience a more stable environment that allows easier and quicker updates and enhancements. The changes provide Ameritas Group members with an overall improved experience at ameritasgroup.com/member.

About Ameritas Group

Ameritas Group, a division of Ameritas Life Insurance Corp., a UNIFI company, has served customers since 1959 and today provides dental, vision and hearing care products and services for more than 73,000 employer groups, insuring or administering benefits for more than 4.8 million people nationwide. Ameritas has one of the largest PPO dental networks in the country with more than 170,000 access points. Its customer service claims contact center earned BenchmarkPortal?s prestigious Center of Excellence certification for 2010, the fourth consecutive year. In New York, products are offered through Ameritas Life Insurance Corp. of New York, a UNIFI company.

For more information, contact:

Karen Gustin

Senior Vice President ? Ameritas Group

402-309-2507

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AHA?s Small or Rural Hospitals Governing Council Names Two QHR Client Hospital CEOs as Chair-Elect and New Member

Brentwood, TN (PRWEB) January 25, 2012

The American Hospital Association?s (AHA) Section for Small or Rural Hospitals recently named Alvin Hoover, CEO of King?s Daughters Medical Center in Brookhaven, Mississippi as this year?s chair-elect and Peter Hofstetter, CEO of Holy Cross Hospital in Taos, New Mexico as a new member. Both Hoover and Hofstetter are employed by QHR to lead managed client hospitals.

?AHA?s Section for Small or Rural Hospitals represents the interests of many QHR client hospitals who need an advocate for their special needs ? especially with government healthcare regulations undergoing so much change,? said QHR President and CEO James L. Horrar. ?We are proud that these hospital leaders have made the commitment of their time and talent to make a difference and help improve health care in rural communities.?

?I am honored to be named chair-elect of AHA?s Small or Rural Hospitals governing council. At King?s Daughters, we are dedicated to serving patients with the best possible care. I plan to use this same approach to add value to small or rural hospitals throughout the country,? said Alvin Hoover, CEO of King?s Daughters Medical Center.

Alvin will assume the role of chairman in 2013. Peter will serve a three-year term beginning January 1, 2012.

The American Hospital Association?s (AHA) Section for Small or Rural Hospital 22-person governing council represents small or rural hospitals in policy process and member service initiatives. The AHA?s Section for Small or Rural Hospitals has over 1600 small or rural hospital members and includes hospitals with at least one of the following; 100 or fewer beds, 4000 or fewer admissions, or be located outside a Metropolitan Statistical Area.

About QHR (Quorum Health Resources)

QHR (Quorum Health Resources) has provided consulting, management and education resources to hospitals and health systems for three decades. QHR is the market leader in hospital management, with nearly 150 current multi-year clients across the U.S. As a consulting resource, QHR is the seventh largest healthcare management consulting firms in the U.S., and the QHR Learning Institute reaches more than 10,000 healthcare professionals each year. For more information, go to http://www.qhr.com.

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